Wanted to buy alienware M15x for replace my old MAC, talked to a lady in India with a very pushy and annoy attitude, with bad English and cannot communicate further, I asked her nicely for her e-mail so I can send the specifcation I want. She called me like 10 times in one hour each day and night for 3 days in a row, I was in meetings and it was very embarrassing. Someone took over and he was very nice. I place my alienware M15x order on 23/March, EDD was 14th/April. I said to him that I do need the computer on 20-25th of April the latest, because I need this computer to work abroad. He saids no problem. On 10th of April, my computer was still "prepare for production". E-mail him, no answer, called up order support, didn't got much help either, after 10 minutes, status changed to "in production". What a lie. Without any notification to the customer whatsoever the next day EDD was 27th of April?? Got the sale guy by e-mail, he said no worry, it will come between 20-25th. Order was shipped by UPS on 17th of April, called up UPS on 19th of April, due to valcano ash cloud. but somehow DELL said the items was shipped, in fact UPS said they never got the parcel, DELL hold it back. Today, 26th of April. It is 4 days since valcano ash is cleared now. UPS do not have the parcel, took me 2 hours try to connect to DELL customer support, the guy ask me to give him one more day to clear the situation. Paid a lot, very very bad service and support, still no laptop after 1 month and I have to call so many number to chase up for something I purchased. I am going abroad to work on 30th of April without a laptop, so how am I going to work? Even DELL cannot do a re-deliver to my hotel abroad. After all this time, effort and trouble.

Wanted to buy alienware M15x for replace my old MAC, talked to a lady in India with a very pushy and annoy attitude, with bad English and cannot communicate further, I asked her nicely for her e-mail so I can send the specifcation I want. She called me like 10 times in one hour each day and night for 3 days in a row, I was in meetings and it was very embarrassing. Someone took over and he was very nice. I place my alienware M15x order on 23/March, EDD was 14th/April. I said to him that I do need the computer on 20-25th of April the latest, because I need this computer to work abroad. He saids no problem. On 10th of April, my computer was still "prepare for production". E-mail him, no answer, called up order support, didn't got much help either, after 10 minutes, status changed to "in production". What a lie. Without any notification to the customer whatsoever the next day EDD was 27th of April?? Got the sale guy by e-mail, he said no worry, it will come between 20-25th. Order was shipped by UPS on 17th of April, called up UPS on 19th of April, due to valcano ash cloud. but somehow DELL said the items was shipped, in fact UPS said they never got the parcel, DELL hold it back. Today, 26th of April. It is 4 days since valcano ash is cleared now. UPS do not have the parcel, took me 2 hours try to connect to DELL customer support, the guy ask me to give him one more day to clear the situation. Paid a lot, very very bad service and support, still no laptop after 1 month and I have to call so many number to chase up for something I purchased. I am going abroad to work on 30th of April without a laptop, so how am I going to work? Even DELL cannot do a re-deliver to my hotel abroad. After all this time, effort and trouble.

It is true that Dell is laying off all IT contractors. They also paused many projects. I am one of the affected. I just came to know the number of head cuts may be around 2000 by the end of next session. They have not made a formal release, but it sounds like there will be more in the coming days. Dell has already laid off 1900 workers in Ireland and the production has moved to Poland.