I bought Caradco windows which have been bought out by Jeld Wen. The quality of the Caradco wood sucks after 14 yrs but is still WAY better than Jeld Wen's service. I will be getting glass from a local vendor cheaper than I can get it from Jeld Wen at the prorated cost. If and when i can get the double-hung window parts from JW.

NOT a happy customer!

Worst company ever... Minimal recognition for customers who paid good money for over rated products. As a former employee, a delay of over a month to fix a water/air infiltration is beyond inadequate. I felt sorry for all the customers I had to deal with but service was worthless. I really wished to give you help but a single technician to fix Windows& Doors from Thunder Bay to GTA is a big laugh to the people who buy these products.

Jeld-Wen is still struggling with the economic downturn. One day you would be working in a team on meeting a certain deadline, the next day you hear that you are no more.

The recession has hit the industry hard and even the Jeld-Wen is striving to recover faster than competitors, it's still going to be a while before things are back to normal.