I am currently a "Rater" for Lionbridge and have had the hardest time trying to get responses from them when I need help. I hate the fact that they only give you a generic email address to send your questions/issues to and then you could be waiting days for a reply, which is the case with me. They don't even give you last names of the people who are supposedly there to help you. I am fairly new to the program and have come across several issues, one being the "Rater Portal" .. it is too slow and the search function does not work for me - every time I've used it, I get a page that says I don't have "permission" to use it - wtf? They don't have the site FAQ laid out in any specific way that makes it easy to locate information .. it's just random. When I reported this to the "guys with no last names" at the generic email address, nobody responded. I have had it with trying to figure out everything by myself and only getting occasional "Daily Tip" emails that start out as "Dear Rater" .. like I don't have a name. I actually liked this job at first until I realized that they are not there to actually HELP their employees. I am about to "resign" from this job but wanted to let anyone else out there who is considering doing it that unless you are a completely "self-directed" person who needs zero help and is fine with having nobody to contact if you do need help, then this is the job for you.

Correct is the tendency towards unhappiness by too many changes during the last year. Slow down and first take your people with it!
The whole localization business is now suffering from the expectation of some big clients that during the Crisis it is now possible to cut off prices by 50%. Instead of struggling always to comply with that demand it would be better to say good-bye to some of the boldest expectations. We had already examples where such a client went away and then came back some time after wards. There is no need for the good and experienced translators to step back so brutally in rates and it should be the same for LIOX. If we were self-confident enough we then could also stop squeezing out our people and giving them the freedom they need to be innovative and creative.

Lionbridge is a place to work if you can't get a job anywhere else due to poor and formal education. Come here submit duplicate degree certificate, get confirmed on job and get US visas.
Employees who follows ethics and formal education get laid off due to lobby of these fake certified groups.